I think all of us have had the necessity of needing something urgently, for a gig to be pulled off. Items forgotten in the shop (most common are your tie in power tails and truss bolts) can often be found locally.
But things such as the "key" one needs to program an Avo console, spare parts for moving lights, or the thousand little things one needs to make a rig work call for overnight delivery. I have seen lighting companies overnight deliver 48 way dimmer racks that were left on a loading dock.
But that is another article. This month I am tweaking hard over a certain freight company who has gone above and beyond to insure that I never use them again.
First off, I am truly bummed out that the US Postal service will stop delivering priority mail all together. They were the most affordable and in my book, dependable freight company. Nothing beats that 5 buck 2 day envelope. Yes there is always a small line at the Post Office, but 10 minutes of waiting far exceeds days of countless worrying why your package never made it to its destination.
Fed Ex and UPS now charge over 40 bucks for an overnight letter. And if it doesn't arrive by the time they say it will, oh well. Tough break, we tried is their attitude. But to be honest Fed ex has never let me down. I like Blue. You pay for service and if it absolutely, positively, has to be there tomorrow, it will. I can not say the same about Brown. In the last 6 months I have had 5 instances that make me wonder why people use this company anymore. The sad part is when I mention my woes to other people in this business of ours, they all have a similar story.
My first woe appeared last August. Exactly 51 weeks after I had gotten married I received my wedding present from my partner. It was post marked August something 2010. No message, no knock on the door, no apology. I now felt guilty that I had never sent them a thank you note. Instead I got to call them and tell them personally that Brown had just dropped their gift off and thanked them personally.
Now the box had never been opened. There was no signature required. The fact that they actually did drop it off a year later actually astonishes me and I will give them kudos. Kind of like that Tom Hanks movie where he found himself delivering the mail a year later after being isolated on an island when his plane crashed.
They never bothered to contact the sender or offer money back for failing, but I guess that's the way they roll. My antique candle sticks are safe and unscathed on my mantle at home.
Rather than rattle on, I will continue next week with my next set of freight woes. I got a bunch.